1. Company and scope
1.1 These Terms govern applicable websites, physical products, accounts and digital services supplied by Geniusin Ltd (“Geniusin”, “we”, “us”), company number 07812171, 22 West Street, Olney, Buckinghamshire MK46 5HR, United Kingdom; email info@geniusin.com.
1.2 The brands and websites covered are Geniusin (www.geniusin.com), Facts Disc (www.factsdisc.com), and Ding Dong (presented at geniusin.com). Product-specific provisions apply only to the relevant offering.
1.3 “Consumer” means an individual acting wholly or mainly outside their trade or profession; “business customer” means someone contracting for business purposes. Mandatory consumer protections always prevail.
1.4 A separately signed pilot, supply, development or other commercial agreement governs its subject matter where inconsistent with these general Terms.
2. Acceptance and privacy information
2.1 Before ordering, registering or accessing an account-based service, please read these Terms. Where an active acceptance checkbox is presented, checking it and completing the process confirms agreement to the applicable Terms.
2.2 Existing users may be asked to accept revised terms when logging in. Such acceptance does not retrospectively extinguish accrued rights or make otherwise unfair changes enforceable.
2.3 We maintain acceptance records, including the applicable Terms version, acceptance timestamp and relevant customer or order identifier, for appropriate contractual, compliance and evidential purposes, subject to our Privacy Policy and applicable data protection law.
2.4 Our separate Privacy Policy explains our processing of personal data. Acknowledging receipt or reading of that policy is not consent to all processing. Optional marketing and non-essential cookies are dealt with separately where required.
3. Eligibility and accounts
3.1 You must have legal capacity to enter the relevant agreement. Anyone acting for an organisation warrants that they have authority to do so.
3.2 Account holders must provide accurate details, take reasonable care of credentials, and promptly report suspected unauthorised access.
3.3 Do not impersonate others or claim control of a vehicle profile without authority. We may take proportionate verification and security steps.
3.4 Account closure and suspension are governed by sections 14 and 21; neither automatically cancels accrued contractual or statutory rights.
3.5 A customer must create a free Facts Disc account or sign into an existing account before completing a Facts Disc purchase. Registration is also required to create, manage or receive administrative control of a vehicle profile. An account is not required merely to view a published profile via its QR code or web link.
4. Acceptable use
4.1 Use our sites and services lawfully, for their intended personal or commercial purposes.
4.2 You must not commit fraud, infringe intellectual property or privacy rights, upload unlawful material or malware, interfere with systems, gain unauthorised access, misrepresent vehicle ownership or scrape, copy or commercially exploit substantial platform data without permission, except where law permits.
4.3 We may investigate and promptly restrict unlawful, infringing or dangerous activity or content where reasonably necessary. Restrictions will be proportionate, and we will provide notice or an opportunity to respond where appropriate.
5. Intellectual property
5.1 Geniusin or its licensors retain rights in their websites, code, software, designs, branding, original content and platform infrastructure. Customers receive only the permissions reasonably required to use the purchased product and associated service.
5.2 Customers retain rights in original material they create and upload, subject to third-party rights. Uploading another person’s material does not transfer copyright.
5.3 Control of a Facts Disc vehicle profile does not confer ownership of the platform, its software, design or other Geniusin intellectual property. Customer-content licences are set out in section 10.
6. Prices, orders and payment
6.1 Product features, prices, applicable taxes, delivery charges and available payment methods will be displayed or communicated before the customer is bound to purchase.
6.2 An order is an offer to buy. An automated acknowledgement of receipt need not mean acceptance; the contract is formed when Geniusin accepts the order, as described in its checkout and confirmation communications.
6.3 We may decline orders for legitimate reasons such as stock unavailability, suspected fraud or a clear pricing error, and will refund any payment taken where no contract is formed.
6.4 Future prices may change but accepted orders are not retrospectively repriced without lawful agreement.
6.5 For EU deliveries, any import taxes, customs charges or handling fees not included in the price must be disclosed clearly before purchase; the actual importer-of-record and tax arrangements remain to be verified.
7. Delivery and risk
7.1 Facts Disc currently delivers within the UK and selected EU countries. Estimated delivery is 3–5 working days in the UK and up to 14 working days to supported destinations outside the UK; estimates are not guaranteed dates unless expressly agreed.
7.2 Consumer orders will be delivered within the agreed time, or where none is agreed, within the statutory period. Delayed or failed delivery gives consumers the rights and remedies required by law.
7.3 For consumer orders where Geniusin arranges transport, risk generally remains with Geniusin until the consumer or their nominated recipient takes physical possession, subject to statutory exceptions.
7.4 Separate agreed business delivery terms may apply, subject to law.
8. Cancellation, returns and refunds
8.1 For standard goods bought at a distance, consumers generally have 14 days after receipt to notify us of cancellation, subject to applicable exceptions. A clear cancellation statement sent to support@geniusin.com is sufficient. A model cancellation form and full cancellation instructions must be supplied before the customer is bound.
8.2 After notifying cancellation, the consumer generally has another 14 days to send goods back. Where lawful and disclosed before purchase, the consumer pays direct return postage for change-of- mind cancellation.
8.3 We reimburse sums required by law, including standard outbound delivery costs when applicable, without undue delay and within the statutory time limits. For returned goods we may withhold reimbursement until receipt or proof of return where permitted. Refunds ordinarily use the original payment method.
8.4 A lawful deduction for diminished value may apply where handling exceeds what is necessary to assess the goods. Original packaging and non-registration are not blanket conditions for exercising statutory cancellation rights.
8.5 Additional voluntary policy: eligible Facts Disc goods may be returned within 30 days of receipt. For returns relying only on this extra policy (rather than statutory rights), items must be unused, unregistered, in original condition and packaging. Contact support@geniusin.com for instructions. Customer pays return postage; original shipping is not refunded unless law requires otherwise. This additional policy does not restrict statutory rights.
8.6 Faulty, misdescribed or non-conforming goods remain subject to mandatory remedies including refund, repair or replacement where applicable; sale pricing or activation does not remove these rights. Geniusin pays return costs where legally required.
8.7 Facts Disc combines physical goods with digital functionality. Activation does not automatically extinguish cancellation rights. Any lawful digital-content or service cancellation exception or deduction will be relied on only if the relevant legal requirements, including pre-contract information and any necessary express consent or acknowledgement, are met.
8.8 Return address: Geniusin Ltd, 22 West Street, Olney, Buckinghamshire MK46 5HR, United Kingdom.
8.9 Business customers do not automatically have consumer cancellation rights; their rights follow the applicable contract, any expressly offered business returns policy and law.
8.10 If a Facts Disc purchase is lawfully cancelled and refunded, Geniusin may deactivate the QR code linked to the refunded disc and remove its associated vehicle profile from public access. Customers should retain copies of photographs, histories and other content they wish to keep. Other active profiles are unaffected; previously transferred profiles are handled under section 13. Personal data may be erased or lawfully retained as described in our Privacy Policy. This does not restrict statutory rights or remedies.
8.11 Consumers may use the model cancellation form provided with our Refund Policy, but a clear statement of cancellation is sufficient. We will make applicable pre-contract cancellation information available before an order is placed.
9. Facts Disc product and platform
9.1 Facts Disc comprises a physical QR disc and access to an associated web-based vehicle-profile service. A dedicated mobile app is not required. Customers must create or sign into a Facts Disc account before completing a purchase, and must have an account to create or manage a vehicle profile. Visitors may view published profiles without an account.
9.2 A compatible internet-enabled device and connection are needed to view profiles. Independent connection and data charges are not provided by Geniusin.
9.3 The platform enables users to document and share vehicle stories; it is not an official verification, ownership, provenance, roadworthiness, valuation or certification service.
9.4 Geniusin does not independently verify every user-submitted history, but remains responsible for its own representations and applicable legal obligations.
10. Customer content and licence
10.1 Rights in original customer photographs, histories and other uploaded content remain with their respective rights holders.
10.2 By uploading content, the account holder grants Geniusin a non-exclusive, royalty-free licence to store, host, reproduce, resize, format, technically adapt, transmit, back up and display it as reasonably necessary to provide, maintain, secure and support Facts Disc.
10.3 This limited licence continues while the content is lawfully hosted, including following an authorised profile transfer to the extent necessary to maintain that profile, and ends when content is deleted from active service, subject to lawful backup retention and other legal obligations.
10.4 Account holders must review material before publication and ensure they have the rights, permissions and, where applicable, lawful authority to upload and publish it, including material about other individuals. They must not publish unlawful, defamatory or infringing content or personal information without an appropriate lawful basis.
10.5 Geniusin may remove, restrict access to or request amendment of content where it reasonably identifies a privacy, security, intellectual property or other legal concern. Where appropriate, we may notify the account holder and provide an opportunity to address the issue.
10.6 Geniusin will seek separate appropriate permission before using customer content for unrelated marketing, advertising, editorial features, testimonials or case studies.
10.7 Nothing in these Terms excludes or limits any responsibility or liability that cannot lawfully be excluded or limited.
11. Profile visibility
11.1 Facts Disc enables account holders to publish photographs, documents, vehicle histories and other information. Anyone who obtains the associated QR code or vehicle-profile web address may view, copy or share published content without logging in. A profile is not private or confidential merely because it is not listed by search engines.
11.2 Account holders must review content before publication and must not upload or publish sensitive, confidential or unnecessarily identifying personal information. Examples include V5C registration certificates, identity documents, financial records, private addresses and other documents containing details that should not be made public.
11.3 Third parties may independently save, copy or redistribute published material. Geniusin cannot guarantee removal of copies independently retained by others, but remains subject to its own statutory duties and responsibilities.
12. Hosting, updates and discontinuation
12.1 Standard Facts Disc service currently accompanies a one-off purchase without recurring subscription charges. Geniusin intends to provide ongoing access without a fixed contractual end date; this is not a guarantee of perpetual or uninterrupted service.
12.2 We may undertake reasonable maintenance, security updates and technical improvements. We will not arbitrarily remove material core functionality promised to consumers.
12.3 If we propose material changes or permanent discontinuation, we will give reasonable advance notice where practicable, explain consequences and honour existing contractual and statutory rights, including remedies where applicable. Notice alone does not extinguish those rights.
12.4 No self-service content export facility currently exists. Customers should keep their originals. If discontinuation is planned, we will endeavour to offer a reasonable retrieval opportunity where technically practicable; no export capability is guaranteed by this statement.
12.5 Immediate proportionate restrictions may be necessary for security, legal compliance or serious misuse.
13. Vehicle profile transfers
13.1 The existing profile holder must email support@geniusin.com with a written transfer request and the proposed new owner’s email address. Geniusin handles transfers manually and may reasonably verify authority and investigate disputes.
13.2 The recipient must have or create a Facts Disc account and accept applicable Terms before administrative control transfers.
13.3 Once Geniusin completes the transfer, administrative control moves to the recipient’s account. The recipient may manage existing stories, photographs and links, subject to rights and permissions; the previous holder will no longer be able to edit or manage the transferred profile through their account.
13.4 Transfer of administrative control does not automatically assign copyright or other third-party rights. The requesting holder must have authority to permit continued hosting and management; disputed or unauthorised material may require permission or removal.
13.5 A profile transfer is not evidence of legal ownership of the vehicle. Personal information about the previous holder remains subject to applicable data protection law.
14. Closure and deletion
14.1 Account holders may request closure at support@geniusin.com. After appropriate verification, Geniusin manually closes the account and removes its associated active vehicle profiles and uploads from public access, except profiles previously transferred to another account or where continued processing is required or permitted by law.
14.2 Account closure may deactivate associated QR codes or public profile links. Closure and removal from public access do not necessarily cause immediate deletion of all personal information: transaction records, temporary backups and other information may be retained on an appropriate lawful basis as explained in our Privacy Policy.
14.3 Geniusin cannot remove independent third-party copies. Data subject requests are assessed under applicable privacy law. Closure does not extinguish accrued rights.
15. Ding Dong
15.1 Ding Dong is a separate Geniusin brand, currently supplied for evaluation and pilots under individually agreed arrangements rather than general online sales.
15.2 A signed pilot or supply agreement governs duration, equipment and accessories, responsibility for care and return, observation and feedback, and any authorised case study or continued equipment use.
15.3 Nothing in these Terms replaces or modifies a separately executed Ding Dong pilot, evaluation or supply agreement unless expressly agreed in writing by the parties.
15.4 These Terms do not grant general entitlement to free equipment or permission to publish identifiable participant information or testimonials. Future commercial sales require appropriate supply terms.
16. Geniusin corporate website and services
16.1 Corporate website content is general information, not by itself a binding offer to provide bespoke services.
16.2 Enquiries do not automatically create a contract. Consultancy, software development, design and other professional engagements will be subject to an applicable quotation, statement of work or separate written agreement.
16.3 Personal data submitted with enquiries is handled under the Privacy Policy.
17. Third-party services
17.1 Our sites may link to independent third-party sites and use external ecommerce, payment, hosting or technical providers with their own applicable terms.
17.2 We do not control independent third-party content, but remain responsible for our own contractual and statutory obligations, including where suppliers assist in performing them.
18. Consumer liability
18.1 Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or statutory remedy that cannot lawfully be excluded.
18.2 Geniusin remains responsible for reasonably foreseeable loss caused by its breach of contract or failure to exercise reasonable care and skill, to the extent required by law.
18.3 We do not independently guarantee the accuracy of user-supplied vehicle histories, or visitors’ independently provided internet connections, but this does not remove responsibility for our own representations or legal duties.
18.4 No blanket monetary consumer liability cap applies under these Terms.
19. Business customer liability
19.1 Separate business agreements govern liability for their specific subject matter where applicable. Nothing excludes liability that cannot lawfully be excluded.
19.2 The parties may agree a tailored liability cap and exclusions in a separate written contract. The general B2B cap has not yet been selected; the parties must assess transaction risks, relevant insurance, bargaining circumstances and statutory reasonableness requirements before adopting a general cap.
20. Changes to Terms
20.1 We may publish new versions to reflect law, security, technology or service changes, identifying the version and effective date.
20.2 New terms generally govern new contracts. Changes affecting an existing ongoing contract require a lawful basis, fair notice and agreement where necessary; publishing new terms or requiring login acceptance does not itself remove accrued rights.
20.3 We will preserve version and acceptance records where appropriate and will not rely on arbitrary detrimental consumer variations.
21. Suspension and termination
21.1 We may suspend access immediately where reasonably necessary for serious security threats, fraud or unlawful activity. For less urgent breaches we will ordinarily give an opportunity to remedy where appropriate.
21.2 Any restriction or termination will be proportionate and consistent with contractual and statutory rights, including rights arising from paid digital services.
21.3 Termination does not automatically extinguish accrued payment obligations, statutory remedies or provisions intended to survive.
22. Privacy
22.1 We process personal information in accordance with applicable UK data protection law and, where applicable, EU data protection law.
22.2 Our separate Privacy Policy describes purposes, lawful bases, categories, recipients, international transfers, retention, rights and contact arrangements.
22.3 Acknowledgement of the Privacy Policy is not blanket processing consent. Marketing and cookie permissions are managed separately where required.
23. Complaints and dispute resolution
23.1 Contact info@geniusin.com or support@geniusin.com with complaints about purchases, accounts or services.
23.2 We will acknowledge complaints within a reasonable period, aim to investigate and respond promptly and fairly, and keep customers informed of material delays where further investigation is needed.
23.3 Consumers retain statutory remedies and access to courts. We will provide information on alternative dispute resolution where applicable law requires it.
24. Governing law and jurisdiction
24.1 These Terms are governed by the law of England and Wales, subject to mandatory consumer protections that cannot be displaced in the consumer’s country.
24.2 Consumers in Scotland, Northern Ireland and EU countries retain applicable mandatory court and jurisdiction rights. Directing commercial activities to another country may affect those rights.
24.3 Subject to applicable law and any separate agreement, business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
25. General
25.1 If a term is unenforceable, remaining terms continue to the extent lawful. Delay in enforcement is not necessarily a waiver.
25.2 No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated or required by law.
25.3 These Terms operate alongside applicable product disclosures and valid separate agreements. Nothing limits rights or remedies for fraudulent misrepresentation or liability that cannot lawfully be excluded.
26. Contact
Geniusin Ltd | 22 West Street, Olney, Buckinghamshire MK46 5HR, United Kingdom | Company number 07812171.
General enquiries: info@geniusin.com | Facts Disc customer support and returns: support@geniusin.com.
Websites: www.geniusin.com | www.factsdisc.com.